State Farm® Insurance Agent Andrew Jantz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Johnny Toruño
October 18, 2024
5
out of
5
rating by Johnny Toruño
"Great people they help me a lot and help me get lowered insurance. Special thanks to Rona Thorpe for helping me out."
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Rona Thorpe was able to assist you in lowering your insurance. We're always here to help and appreciate your kind words!"
Sunil Sidhwani
October 10, 2024
1
out of
5
rating by Sunil Sidhwani
"This is my 2nd go at it with State Farm but unlike the firat time which ended because they couldn't provide me with a suitably priced Homeowners policy in 2004, this go around ends on the basis of a demonstration of a sheer lack of empathy at its finest. It is clear and evident that State Farm likes to drag their feet in their red tape processing of Supplementals and clearly lack empathy across the broader spectrum of their customer's well doing across the claim and with specific handling of their rental car extensions in the event of an inadvertent delay in the finishing of the vehicle completion. Needless to say, my days are numbered with them. Good riddance."
We responded:
"Sunil, I am sorry about your frustration of your rental car. We recently reviewed your policy together and you chose the amount of rental car coverage. I am glad we were able to provide you with a car for that time period, but I am sorry your car took longer to fix. You are welcome to increase your rental car coverage moving forward. All my best, Andrew Jantz State Farm"
Tam Beckworth
October 9, 2024
5
out of
5
rating by Tam Beckworth
"Rona, is amazing! She explained all the details of the policy."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Rona provided such a clear and detailed explanation of your policy. We're delighted to have been able to assist you!"
Rebecca D'souza
October 9, 2024
5
out of
5
rating by Rebecca D'souza
"I moved from UT to TX and needed to have my Auto and Renter’s insurance switched over. Rona at Andrew Jantz’s office made this a seamless process and handled this professionally. Highly recommended!"
We responded:
"Thank you so much for sharing your experience, Rebecca! We're delighted to hear that Rona made your transition from UT to TX smooth and professional."
Ruben Madrid
October 7, 2024
5
out of
5
rating by Ruben Madrid
"Rona is professional. Knowledgeable. Helped me not only save money but as well as gave me and my wife more coverages. Highly recommend her to my family and friends."
We responded:
"Thank you, Ruben! It's fantastic to hear that Rona was able to help you and your wife save money while also increasing your coverage. Your recommendation means a lot, and we're glad to have earned your trust!"
Sandra Powe
October 3, 2024
5
out of
5
rating by Sandra Powe
"Rona is very professional. Helped me with my coverage explanation. She went over my options. Highly recommend her"
We responded:
"Thank you so much for sharing your experience, Sandra! It's fantastic to hear that Rona was able to assist you with your coverage and explain your options clearly."
Vikki Ct
September 19, 2024
5
out of
5
rating by Vikki Ct
"5 stars customer service! very patient & shown empathy in dealing with my frustrations in home insurance issue. I'm happy to stay and add more years with State Farm, best customer service ever in dfw", deserved promotion & increase in salary next year."
We responded:
"Thank you so much for your kind words! It's wonderful to hear that the customer service provided was patient and empathetic during your home insurance issue. Your satisfaction and willingness to stay with State Farm mean a lot. Your feedback is greatly appreciated!"
Pam Briles
September 17, 2024
5
out of
5
rating by Pam Briles
"I am very impressed with the agent I worked with, William, and highly recommend Andrew Jantz State Farm! I had many questions & they were responded to so quickly! I'm so happy with this agency & I believe you will be to!!"
We responded:
"Thank you so much for sharing your positive experience! It's wonderful to hear that William was able to address all your questions promptly. We're delighted that you're happy with our agency and appreciate your recommendation!"
Roy Lozano
September 11, 2024
5
out of
5
rating by Roy Lozano
"I have been so impressed with the great service from the Andrew Jantz team. I definitely recommend this agency to handle your insurance needs."
Tom Florio
September 6, 2024
5
out of
5
rating by Tom Florio
"Rona is very professional. Helped me with my home auto and life insurance. Highly recommend her. She helped me not only saved money but have me more coverages"
We responded:
"Thank you so much for your kind words, Tom! It's fantastic to hear that Rona was able to assist you with your home, auto, and life insurance needs. We're delighted that you found value in both the savings and the increased coverage. Your recommendation means a lot to us!"
Dominic
August 29, 2024
5
out of
5
rating by Dominic
"I recently had the pleasure of working with William Bond at Andrew Jantz State Farm's office, and I couldn't be more impressed. As a seasoned homeowner, I’ve dealt with various insurance agents over the years, but William stands out for his thoughtful and meticulous approach. He took the time to explain every aspect of both my homeowners and auto policies, ensuring I fully understood my coverage options. His thoroughness and genuine concern for my needs ultimately convinced me to switch from my previous carrier. If you’re looking for an agent who truly cares and goes the extra mile, I highly recommend William Bond."
We responded:
"Thank you so much for sharing your experience with William Bond at our office! It's fantastic to hear that his thoughtful and meticulous approach made such a positive impact on you. We’re delighted that you felt well-informed and cared for throughout the process. Your recommendation means a lot to us!"
Deep Parmar
August 8, 2024
5
out of
5
rating by Deep Parmar
"Rona helped me for the car insurance although there was some technical issue but she solved it for me."
We responded:
"Thank you for sharing your experience, Deep! It's great to hear that Rona was able to assist you with your car insurance and resolve the technical issue. Your satisfaction is important to us!"
Teedoyle Mitchell
August 5, 2024
5
out of
5
rating by Teedoyle Mitchell
"Spoke with Lorie as I’m looking for new insurance and she answered all my questions. She has excellent customer service skills."
We responded:
"Thank you for sharing your experience, Teedoyle! It's fantastic to hear that Lorie was able to assist you and provide excellent customer service. We're here to help with any further questions you might have!"
Rachel Powell
August 2, 2024
5
out of
5
rating by Rachel Powell
"I had no trouble I got in to my appointment quickly with Rona and she was very helpful and super kind! Great experience!"
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that Rona was able to assist you quickly and kindly. We're delighted you had a great visit!"
Orenjie Shiro
July 26, 2024
5
out of
5
rating by Orenjie Shiro
"Rona Thorpe was excellent. She is so good about explaining all about insurance and gave me information that I need to know. I switched our car and home insurance to them now after I learned all the benefits. I challenge you and go to her and switch your insurance , she will give you the best. I saw her as dedicated, optimistic , dependable and commited to her work. I love her happy countenance."
We responded:
"Thank you so much for sharing your experience with Rona Thorpe! It's fantastic to hear that she provided you with all the information you needed and made the switch to our car and home insurance seamless. Her dedication, optimism, and commitment truly shine through, and we're delighted that you appreciate her happy countenance. Your recommendation means a lot to us!"
Mark Joseph Echavaria
July 26, 2024
5
out of
5
rating by Mark Joseph Echavaria
"Great experience! Rona was very knowledgeable about the insurance and its policies. She explained the subject very well and was patient and kind to answer our questions."
We responded:
"Thank you for sharing your experience, Mark! It's wonderful to hear that Rona was knowledgeable and patient in addressing your questions. We're glad you had a great experience with us!"
Brittany Lauth
July 17, 2024
5
out of
5
rating by Brittany Lauth
"Rona Thorpe was amazing! The conversation was awesome and she saved me money!! Win win!"
We responded:
"Hi Brittany, Thank you so much for your wonderful review! We're thrilled to hear that Rona provided you with excellent service and helped you save money. We'll be sure to pass along your kind words to her. If you need anything else, don't hesitate to reach out! Best regards, Andrew Jantz - State Farm Insurance Agent"
R A
July 16, 2024
1
out of
5
rating by R A
"I’ve had State Farm in many states over a 20 year period. So I speak from experience when I say you should consider another agency. This location has rude employees and many times I cannot get through. Sometimes it’s very easy to get a hold of someone but then they’ll tell you that they’ll need to call you back and never do. Im sure you know If you’re injured in an Auto accident and the other party is liable then that party will pay for your medical bills. But something you can do in Texas is after you settle you can open a PIP claim and collect cash for the same bills that were already paid legally. I had medical bills that exceeded $10K and this agency never explained that to me and left my PIP at $2.5K so I never took full advantage of this. I also had an agent cuss me out for trying to get my claim started. Really unprofessional."
We responded:
"Hello R A, we have tried to locate your account with our Agency so we can reach out, but cannot find you. If you are with our Agency, please call us or come by so we can help you. We take our claims very seriously and want to deliver the best experience. I can assure you no one from our Agency cursed at you, so please let us know who you spoke with from State Farm so we can deal with them. If we need to get in touch with claims for you we will be happy to help! Thanks, Andrew Jantz "
Carlos Williams
June 24, 2024
5
out of
5
rating by Carlos Williams
"I had a wonderful experience with my agent, thank you so much. Please never get rid of Ms.Rona Thorpe. She is Amazing. 😎👍🙌👌"
We responded:
"Thank you for sharing your positive experience with Ms. Rona Thorpe! We're thrilled to hear that she provided you with amazing service. We appreciate your kind words and look forward to continuing to assist you with your insurance needs."
Jasper Jackson
June 24, 2024
5
out of
5
rating by Jasper Jackson
"Mrs. Rona Thorpe did an excellent job of helping me verify my insurance needs were updated and upgrade my policies. Thanks, Mr. Jasper D Jackson Sr"
We responded:
"Thank you for sharing your positive experience with Mrs. Rona Thorpe! We're thrilled to hear that she was able to assist you with updating and upgrading your policies. If you have any more insurance needs in the future, feel free to reach out to us."
Phillip Escobedo
June 20, 2024
5
out of
5
rating by Phillip Escobedo
"Marlene was great. She was able to answer all my questions. I recommend her. She knows her stuff."
We responded:
"Thank you for the recommendation, Phillip! We're glad to hear that Marlene was able to provide you with excellent service and answer all your questions. We appreciate your feedback!"
Ron Gill
June 18, 2024
5
out of
5
rating by Ron Gill
"Rona Thorpe was very professional and helped me with all my insurance needs. I highly recommend her services. A+++ Thanks!"
We responded:
"Thank you for the glowing review, Ron! We're thrilled to hear that Rona provided you with professional service and met all your insurance needs. We appreciate your recommendation and look forward to continuing to assist you in the future."
Chrystal Mitchell
June 14, 2024
5
out of
5
rating by Chrystal Mitchell
"Marlene Ruiz was so amazing and helpful when I called Andrew Jantz State Farm. She was so knowledgeable and answered all my questions. Thank you Marlene!"
We responded:
"Thank you for sharing your positive experience with Marlene! We're glad to hear she was able to provide you with excellent service and answer all your questions. We appreciate your feedback!"
Al
June 13, 2024
5
out of
5
rating by Al
"Awesome service! Rona Thorpe sat with me to discuss my homeowners options and ways to save money while still increasing coverage! Very nice experience there with friendly staff."
We responded:
"Thank you for sharing your positive experience with Rona! We are thrilled to hear that she was able to help you with your homeowners options and provide excellent service. We appreciate your kind words and look forward to continuing to assist you with your insurance needs."
Sheri Garcia
June 13, 2024
5
out of
5
rating by Sheri Garcia
"I’ve been with State Farm for years I just love them. They’re very good at what they do. My quote was as quick as snap of your finger."
We responded:
"Thank you for your loyalty, Sheri! We're thrilled to hear that you had a seamless experience with us. We appreciate your kind words and look forward to continuing to provide you with excellent service."